You will receive an order confirmation email immediately after placing your order.

Once your items ship, you’ll get a tracking email with your USPS orUPS info.

You can also check the status anytime via your Account> Order History.

Because each piece is handmade to order, we have a strict 24-hour cancellation policy.
Orders can only be canceled within 24 hours of purchase.

If your cancellation is approved, your refund will be processed back to your original payment method.

Refunds typically take 5–10 business days to appear on your account, depending on your bank or card issuer.

We have no control over your bank’s processing timeline, if you have questions about the status of your refund after it’s been issued, please reach out to your bank directly.

If your address is incorrect or needs updating, contact us as soon as possible. If it’s after the order has shipped but not yet returned, we may be able to redirect, depending on the carrier.

All items are handmade to order and ship in batches.

Current Processing Time: 4-9 weeks

USA customers shipped via USPS:

• Standard/Free shipping: 3-5 business days 
• Priority shipping: 2-3 business days
• Express shipping: 1-2 business days

Free shipping only applies to USA customers.

International customers shipped via UPS:

We no longer offer shipping to the UK & select countries.

• Worldwide Expedited: 2-5 business days
• Worldwide Express: 1-3 business days by noon
• Worldwide Saver: 1-3 business days

Note: Shipping speed does not impact processing. Shipping time is added after the 4-8 week processing window.

Your order may be subject to VAT, import duties, and taxes upon arrival in your country.

• Duties & Taxes: HoneiiBeth ships orders DDU (Delivered Duty Unpaid) and does not collect or estimate VAT, duties, or taxes. Any additional charges must be paid by you to clear customs.
• Customs Information: Contact your local customs office for details on your country’s policies.

Refused or Returned Orders:

• If package is refused, undeliverable, or returned due to address issues or refusal, the original shipping fee is forfeited, and you’ll be responsible for return and reshipping charges.

All items handmade and shipped from Virginia. Delivery time will vary depending on your location and post office. We are not responsible for lost or stolen packages or packages delayed by the carrier. 

Sometimes packages take an unexpected detour and get sent back to us. Common reasons include:

• Missing or incomplete address details
• Package not being claimed
• Refusal due to customs charges
• Package or label damage during transit
• Recipient moved
• Undeliverable as addressed
• Customs restrictions or prohibited items
  

If this happens, here are your options:

• Reship: We can resend your order to the same address (you’ll just need to cover the new shipping fee).
• Refund: If you’d rather cancel completely, we can refund your payment minus a 15% restocking fee to cover handling, materials, and labor.

⚠️ If your tracking shows “Return to Sender,” contact us right away! Click the Chat icon in the lower right corner and drop your order number for a quick solution.

Please note: Shipping fees are non-refundable.

Eligible items:

• Unworn, unwashed tops, bottoms, and bodysuits (must include tags and be in original condition)

Ineligible items:

• Harnesses, garter belts, leg garters, accessories
• Custom items, sample sale, and final sale pieces

Return Process:

• Submit a return request within 7 days of delivery
• Once approved, the item must be shipped back within 5 days
• Buyer is responsible for return shipping

Returns & Exchanges:

• Returns are issued as store credit only. A gift card will be sent to the email address associated with your order.
• Exchanges are allowed for size swaps only and take 2-4 weeks to process.
• Original shipping chargers are nonrefundable.

Please note: slight color variations from screen to in-person are normal and not considered defects.

• Click here to process your return
• Enter your order number and email. Upon approval of return, you have 7 days to ship your order or forfeit the return.
• You are responsible for the charges of the return shipping.
  Once your return is received and inspected, we will send you an email to notify you that we have received your refund and whether your refund has been approved or rejected.
• If approved, your refund will be issued as a store gift card sent to the email address on file. Exchanged items will be processed in 2-3 weeks.

Original shipping charges are non-refundable

• Only one coupon code can be used per order.
• Codes can’t be stacked or combined with ongoing sales or promos.

• Do not soak your pieces, this can damage chains, crystals, and rhinestones.
• For most items, hand wash gently in cold water using a mild detergent.
• Harnesses should be spot cleaned only with a damp cloth.
• Do not bleach, tumble dry, or wring out.
• Do not get fur trim wet, it may become matted or lost texture.
• Lay flat or hang to air dry. Avoid heat and excessive friction to preserve delicate details.

We accept all major credit and debit cards, PayPal, Apple Pay, Shop Pay, and Afterpay.

If your payment isn’t going through, double-check your billing address or try another method.

• Our glitter elastic has a textured finish that can feel slightly itchy or touch in sensitive skin. If your sensitive to texture, opt for our plain elastic options instead.
• O-rings are made from a nickel and zinc alloy
• Rainbow rings are only available in one size and finish.
• Chains are made from lightweight aluminum and/or iron materials depending on design.
• We offer a complimentary chain repair or replacement. If your chain breaks or gets damaged, email us for help. *does not apply to sample sale items*

Please note: Colors may vary slightly from what you see on your monitor due to differences in screen settings, lighting, and materials in person.

We use a variety of glass and resin rhinestones/crystals depending on the piece.

• Rhinestone color will be matched as closely as possible to your fabric/elastic and overall design.
• Styles, shapes, and placement may vary slightly depending on what’s available at the time of production.
• Please avoid pulling, excessive rubbing, or machine washing, this can loosen or damage embellishments over time.

Each piece is handmade and may have minor variations, but the sparkle is always guaranteed.