FAQ
QUICK LINKS
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. You can also track the status of your order from your "order history" section on your account page on the website.
If you wish to cancel your order, you can send an email to customer support. Click the link to contact us https://honeiibeth.com/pages/contact-1.
Orders currently in production, cancellation request will not be honored.
Please let us know as soon as possible by contacting us here https://honeiibeth.com/pages/contact-1. If your package has been shipped please contact USPS to intercept the package. If your package has been returned to sender there will be a reshipping fee.
USA customers shipped via USPS:
-Standard shipping 3-5 business days
-Priority shipping 2-3 business days
International customers shipped via UPS:
We ship worldwide through UPS.
Customs fees are set by your country. Buyers are responsible for any customs fees or advancement fees accrued on a package. We will not mark your package as a gift or misrepresent the value of your package.
-Standard shipping 5-7 business days
-Priority shipping 2-3 business days
All items handmade and shipped from Virginia. Delivery time will vary depending on your location and post office. We are not responsible for lost or stolen packages or packages delayed by the carrier.
Select items (uncustomized set tops, set bottoms and set bodysuits) are eligible for returns within 7 days of receipt of your shipment. Returns are refunded only as store credit or size exchange. Upon approval of return, you have 7 days to ship order or forfeit return.
• Items must be in original condition
• Unwashed and unworn
• In original packaging with packing slip and any replacement rhinestones.
Due to the delicate nature of honeiibeth.com merchandise, we do not in any circumstance claim responsibility for damages made to merchandise in result of user error.
HARNESSES (cage bras, garter belts, leg garters, waistbands, chokers), CUSTOMIZED ITEMS, SAMPLE SALE AND FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS.
• You are responsible for the charges of the return shipping
• Once your return is received and inspected, we will send you an email to notify you that we have received your refund and whether your refund has been approved or rejected.
• If approved, exchanged items will process in 2-3 weeks. Exchanges are limited to size changes only.
• If approved you will receive your refund via store credit. A gift card will be sent to the email address associated with your order.
Original shipping charges are non-refundable
Click here to process your return
• Enter your order number and email. Upon approval of return, you have 7 days to ship order or forfeit return.
• You are responsible for the charges of the return shipping.
• Once your return is received and inspected, we will send you an email to notify you that we have received your refund and whether your refund has been approved or rejected.
• If approved, your refund will be issued as a store gift card sent to the email address on file. Exchanged items will be processed in 2-3 weeks.
Original shipping charges are non-refundable
Coupon codes cannot be stacked.
Coupon codes cannot be used on top of an ongoing sale.
Only one coupon code can be used at a time.
We suggest you hand spot wash the pieces in lukewarm water.
Do not soak the pieces and avoid getting the chains and crystals wet as much as possible to avoid damage.
Avoid scrubbing the harnesses as you can damage the crystals. We highly suggest using a tide spot cleaning pen to clean harnesses to avoid any possible damage.
Lay flat to dry.
We offer payment plans through ShopPay & AfterPay. Please select at checkout and follow the instructions.
The rings are made from nickel and zinc alloy.
The chains are made from lightweight aluminum.
Contact us for any chain repairs or replacements.
We offer a complimentary one-time replacement/repair per purchase.
Rhinestone colors will be matched to the elastic or fabric when possible, or will complement the selected colors. Rhinestone shape, size, pattern, and style may vary based on availability.