FAQ

TERMS & CONDITIONS:

The purchase of any HoneiiBeth product(s) indicates your agreement to follow and be bound by our Store Policy, Order Processing & Shipping Terms, and Size Guide Terms. Please read and review before proceeding.

 STORE POLICY:

All purchases made on honeiibeth.com are final sale. 

Exchanges or replacements are provided for the following; Orders including size and color discrepancies, the delivery of faulty or damaged goods, and orders with missing merchandise. All order discrepancy claims must be submitted via email at info@honeiibeth.com or via instagram direct message @honeiibeth. Claims must be submitted within 2 business days of delivery, and include images of the items in question (*item description for missing merchandise), order number, and tracking number.

DISCLAIMER: Due to the delicate nature of honeiibeth.com merchandise, we do not in any circumstance claim responsibility for damages made to merchandise in result of user error; including damages made due to activities and/or environments when wearing our merchandise. 

Rhinestone colors may change without prior notice depending on what we have in stock.

ORDER PROCESSING:

2 - 3 week approximate processing time

Orders are created in the order they are received, so place your order ahead of time to avoid any delay. If you need a rush order, please contact us. A $100 rush fee may apply. 

SHIPPING:

All orders are shipped through USPS. Orders are shipped on Monday’s & Friday’s, excluding federal holidays. Once your order has shipped, you will be emailed a confirmation email with your tracking information.

US Destinations:

  • First class shipping takes between 3-5 business days

International Destinations:

Customs fees are set by your country. We can't control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on a package.

  • First class shipping takes between 15-30 business days
  • Shipping rates are based on weight. 

All items are shipped from Richmond, VA and the delivery time depends on your location and your post office. We are not responsible for lost or stolen packages or packages delayed by the carrier.

PAYMENT PLANS:

We offer a payment plan through Sezzle. Please select at checkout and follow the instructions. For more information check out, Sezzle.

CARE OF PRODUCT:

We suggest you spot clean your piece to prevent any rhinestones from falling off from being soaked in water or going through the washing machine. 

SIZE GUIDE TERMS:

Buyers acknowledge that HoneiiBeth follows the industry standard guidelines for sizing of all harnesses. Please be advised that due to the range of fabric, material, applications, appliqués, etc; Final products may incur a discrepancy in the measurements listed in our SIZE GUIDE